We had an issue with a client the other week that was rather embarrassing not only did the trip go wrong but the problem was not handled well on the day or after the event.
Despite the investment in a customer service manager and the new process for dealing with customer complaints we did not initially handle things as well as we should have done.
It was a humbling experience in sorting out the issue but thankfully the client is now happy and it does go to show that dealing with the issues in the right way does make a big difference.
Here are a few tips for customer on when things go wrong with coach hire. .
Wednesday, 30 May 2012
Thursday, 24 May 2012
Reasons To Use Coaches For Group Transport
I was inspired by this interesting article on reasons to take the bus rather than the car to come up with our own list on reasons to hire coaches for group travel. Our list is only four points but I think they sum up the key reasons.
1. It is the most cost effective way of transporting a large group of people.
2. Everyone is in the same place making it easy to get everyone to the destination on time.
3. Yes things can go wrong but if you look at coach hire comparison website coachcompare.com most coach companies have a service score of 4 out of 5, that is amazing given the nature of the industry.
4. A trip on a coach can be a lot of fun because the travelling is part of the experience, be it a wedding, stag event, football match, night out ...
1. It is the most cost effective way of transporting a large group of people.
2. Everyone is in the same place making it easy to get everyone to the destination on time.
3. Yes things can go wrong but if you look at coach hire comparison website coachcompare.com most coach companies have a service score of 4 out of 5, that is amazing given the nature of the industry.
4. A trip on a coach can be a lot of fun because the travelling is part of the experience, be it a wedding, stag event, football match, night out ...
Friday, 18 May 2012
Wednesday, 9 May 2012
Momentum Coach Hire (MCH) In The Reading Post
Momentum Coach Hire (MCH) in the Reading Post last week with the season ticket promotion for all Reading FC season ticket holders.
Tuesday, 8 May 2012
Stag Parties & Hen Parties With MCH
We have set up two new pages on Momentum Coach Hire (MCH) for customers looking to plan coach hire for stag parties and hen parties.
Some simple tips have been created to help customers plan the coach hire for their event.
Wednesday, 2 May 2012
Tuesday, 1 May 2012
Momentum Coach Hire Reading FC Season Ticket Holder 10% Discount
Momentum Coach Hire (MCH) have been proud to support Reading Football Club in the promotion campaign in 2011/2012. The 2012/2013 season in the Premiership is going to be very exciting for everyone in Reading.
To celebrate we will be offering all season ticket holders for the promotion season and the first season back in the Premier League a 10% discount on all coach hire.
Quote your season ticket number to the sales adviser and we will apply the discount to your coach hire quote.
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