We had an issue with a client the other week that was rather embarrassing not only did the trip go wrong but the problem was not handled well on the day or after the event.
Despite the investment in a customer service manager and the new process for dealing with customer complaints we did not initially handle things as well as we should have done.
It was a humbling experience in sorting out the issue but thankfully the client is now happy and it does go to show that dealing with the issues in the right way does make a big difference.
Here are a few tips for customer on when things go wrong with coach hire. .
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